| 09:00 -
09:45 |
Registration & Coffee |
| |
Telecom-Media Convergence - The future & business opportunities |
| 09:45 - 10:00 |
Welcome
Harald Hinderer - SAP |
| 10:00 - 10:45 |
Convergence - the real story
Werner Lauff - Consultant and Publisher |
| 10:45 - 11:30 |
Executing with Convergence: Changing Your Model to Win with Multiplay
Offerings
Jeremy Kloubec - Infosys Technologies Limited |
| 11:30 - 12:15 |
SAP's Strategy Towards a Converging Telecom & Media Industry
Harald Hinderer - SAP |
|
12:15 - 13:30 |
Lunch |
| |
Analyzing the market - creating ideas - managing content & intellectual
property - bundle products
Managing royalties & intellectual property of content |
| 13:30
- 14:00 |
Innovation,
Convergence and Service Fufillment in a Multi-X World
Pat McCarthy - Telcordia |
| 14:00 - 14:45 |
Managing Rights and
Royalty Payments - Revenue-Sharing in Partner Content Distribution
Scenarios
Ralf Brechter - SAP |
| 14:45
- 15:30 |
Coffee Break |
| 15:30
- 16:00 |
From Information to
Innovation - Decision Support at Reliance Infocom
Mr.Umesh Jadhav - RELIANCE INFOCOM |
| |
LAUNCHING CRM FOR TELECOM 2006 - Selling bundled services to customers |
| 16:00
- 17:00 |
Product Launch
Sales & Order Management for Telecommunications with SAP CRM and SAP
NetWeaver
Michael Obert, Sebastian Brunnert, Anandan Jayaraman - SAP |
| 17:00
- 17:15 |
Summary of the day
Harald Hinderer - SAP |
| 17:15 |
Come Together |
| |
part II: LAUNCHING CRM FOR TELECOM 2006 -
Selling bundled services to customers |
| 09:00 -
09:30 |
Practical experience in Customer Care with SAP CRM & SAP NetWeaver
for Communication Service Providers
Dr. Thorsten Wewers - ECENTA
Andreas Meider - SAP |
| 09:30 -
10:30 |
SAP CRM in Detail - From Product Bundling to Multi-Channel Sales and
Order Management
Michael Obert, Sebastian Brunnert - SAP |
| 10:30 -
11:00 |
Coffee Break |
| |
Convergent Billing & Collections |
| 11:00 -
11:45 |
Differentiate and monetize new multiservice offers by introducing a
single convergent Charging, Billing and Invoicing Solution
Fergus O’Reilly - HIGHDEAL |
| 11:45 -
12:15 |
SAP's billing strategy for Communication Service Providers
Kai Schwiebert - SAP |
| 12:15 -
13:30 |
Lunch |
| 13:30 -
14:15 |
Delivering on SAP
Convergent Invoicing - Today and in 2007
Harry Gross - SAP |
| 14:15 -
14:45 |
SAP Convergent
Invoicing in Practice - Actual Experiences & Cases from telecom
operators
Michaela Kresak - SAP |
| 14:45 -
15:00 |
Coffee Break |
| 15:00 -
15:30 |
News & Outlook on
SAP's Financial Customer Care
Monika Bloching - SAP |
| 15:30 -
16:00 |
Web-Based deployment:
AT&T's use of interaction center
Richard Chan - SAP |
| 16:00 -
16:15 |
Summary of the day
Harald Hinderer - SAP |